Wholesale Policies 

Ordering & Payment

Opening Order Minimum: $200  | Reorder Minimum $100

Wholesale orders can be placed via email at sioceramicsdc@gmail.com and we will send an invoice. Late payments incur a fee of 3% per day.

Opening orders must be paid up front, in full.

 

Lead Time

All orders are made to order. Orders ship within 3-4 weeks. Rush order fees apply

 

Shipping, Pick-Up & Delivery

All orders ship via USPS. Additional shipping fees apply. $15 flat rate local delivery available for shops in Washington, DC. Pick-up is available. Sio Ceramics is not responsible for lost or stolen packages. All packages will be insured and it will be the recipients responsibility to seek repayment from USPS. 

 

If an order was damaged in any way during shipment, please email:

(1) a photo of the damaged item, and

(2) a photo of the shipment as opened

to sioceramicsdc@gmail.com within 5 days of receipt of the package .Upon review, we will either send a replacement item, or apply a credit to a future order at the buyer’s preference. Shipping fees are non-refundable. 

 

Returns & Exchanges

Wholesale orders are not eligible for a refund. Items can be exchanged within 30 days of receipt but not after. To qualify for exchange, items must be received back in in new condition, in all original packaging. Additional shipping fees apply.

Sio  Ceramics

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District of Columbia, USA

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